Refund Policy

1. Introduction

At Carromkhelo, we strive to provide the fastest and most reliable service. This Refund Policy describes the circumstances under which we will issue a refund, the process for claiming a refund, and the specific limitations associated with digital goods.

By purchasing any product or service from our platform, you explicitly acknowledge and agree to this policy. If you do not agree with this policy, please do not make a purchase.

2. Digital Goods Policy

Due to the instant and irreversible nature of digital goods (including but not limited to Coins, Gems, Game Accounts, and Software Tools), we enforce a strict No Refund policy once an order has been successfully delivered to the provided game ID or account.

It is the customer's sole responsibility to ensure that all details provided during checkout (such as Game ID, username, and quantity) are 100% accurate. We cannot reverse transactions or issue refunds for items sent to the wrong account due to user error.

3. Eligible Refunds

While all sales are final upon delivery, we will issue a full refund to your original payment method ONLY in the following exceptional circumstances:

4. Non-Refundable Scenarios

Refunds will strictly NOT be provided under the following conditions:

• You changed your mind after the purchase was completed.
• You provided an incorrect Game ID or Account Name.
• Your game account got banned, suspended, or restricted by the game developers after the successful delivery of our product.
• You are unsatisfied with the game update or features outside of our control.
• The purchase was made by a family member, child, or someone else who had access to your device.

5. Refund Processing Time

Once a refund request is approved by our team, the refunded amount will be processed back to the original payment method (UPI, Bank Account, or Wallet) and completed within 24 hours.

6. Dispute & Chargebacks

Any attempt to initiate a fraudulent chargeback or dispute through your bank, credit card company, or UPI provider after the successful delivery of digital goods will result in an immediate and permanent ban of your Carromkhelo account. We will also submit all transaction logs, IP addresses, and delivery proofs to the payment gateway to contest the fraudulent dispute.

7. How to Request a Refund

If you believe your situation qualifies for a refund under Section 3 of this policy, please reach out to our support team immediately. You must provide your full name, order ID, payment screenshot, and the reason for the refund request.